KCCA RETREAT CHARTS PATH TO IMPROVE SERVICE DELIVERY

Political and technical leaders from Kampala Capital City Authority (KCCA) have concluded a three-day strategic retreat aimed at fast-tracking service delivery and aligning development efforts for Uganda’s capital.

The high-level retreat, held in Entebbe from May 14–16, brought together KCCA Councilors, the Lord Mayor, Executive Director, and senior technical staff.

The agenda focused on aligning the Authority’s programs with key national priorities, including the Parish Development Model (PDM), National Development Plan IV (NDP IV), and the forthcoming KCCA Strategic Plan (2025–2030).

Discussions also covered the formulation of the KCCA Client Charter, which sets standards for citizen service delivery.

Speaking during the retreat, KCCA Executive Director Hajjat Sharifah Buzeki emphasized the need for harmony between political and technical leadership to meet the growing needs of Kampala’s urban population.

“Kampala deserves quality services. But that can only happen when we work together, leaders and technical teams, without commotion,” Buzeki said. “Let this retreat be a turning point. Let’s evolve our city from what we have to what we desire. Do whatever is in your means to deliver.”

Buzeki praised the depth of the discussions held and urged participants to channel the shared vision into practical action that moves the city forward.

The Lord Mayor, His Worship Erias Lukwago, reaffirmed the council’s commitment to better coordination and more effective delivery of services.

“We want to move beyond promises and deliver results. Kampala is our shared responsibility, and we must match political goodwill with administrative efficiency,” Lukwago said.

Kampala Capital City Speaker Zahara Maala Luyirika also hailed the retreat as a significant milestone, noting it provided an opportunity for open engagement between the Authority’s political and technical arms.

“We all have a common goal, delivering quality services to the people of Kampala. The challenges cut across all departments, and the only way forward is together,” Luyirika said.

Key focus areas during the retreat included improving road infrastructure, solid waste management, drainage systems, public health, education, and economic empowerment. The retreat also emphasized enhanced citizen responsiveness, digital transformation, and the importance of creating a livable, inclusive, and economically vibrant city.

A major highlight of the retreat was the Parish Development Model (PDM), a flagship government program aimed at transforming household incomes by supporting economic activity at the parish level.

According to Abbas Kibazo the KCCA PDM Supervisor, over the past two years, Kampala has disbursed UGX 19.257 billion to more than 19,000 beneficiaries across its 98 parishes, with each parish receiving no less than UGX 300 million.

Experts from the Ministry of Public Service also participated, offering technical guidance on expected service standards across public institutions.

As KCCA prepares to launch its new Strategic Plan for 2025/26–2029/30, the retreat marked a critical step in harmonizing internal operations, fostering collective leadership, and setting the stage for transformative urban governance.

By Geofrey Mutegeki Araali

Communication and Media Relations Officer