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Services rendered by KCCA.

The Authority is mandated with provision of services in the city that enable residents and businesses operating in the city function in an environment that supports development.


The Authority oversees the provision of health services through the Directorate of Health and Environment.

Kampala City faces health challenges associated with any developing city. Priority is given to HIV/AIDS and the resultant opportunistic infections, diarrhoeal and respiratory diseases, and malaria. The directorate also monitors food handling and food hygiene practices and generally enforces the Public Health Act.

Working with several other partners, efforts have been made to provide preventive measures as well as infrastructural support and public education in health matters.

The Directorate consists of two main branches - ; the curative and the preventive both at City Hall and in the Divisions through 10 health centres. Theses health facilities provide ante-natal and curative services. The health department also has the mandate to ensure food hygiene codes of practice in hotels, restaurants, and bars


Provision of education services including general administration and management of educational institutions is over seen by the Education and Sports Directorate. It covers the following components:

  1. Development and provision of quality education services to all school going children
  2. Ensuring conformity by schools to the set standards and policies.
  3. Development and administration of extracurricular activities

The education department is fairly well constituted in terms of institutional set up, and professional manpower who take care of school inspections, sports activities and carry out Education Assessment Resource Services (EARS). KCCA has set up guidelines for the establishment of schools and educational institutions.

Gender Mainstreaming

For a long time Gender mainstreaming has not received due attention and yet it plays a vital role in development. KCCA has undertaken sensitization programs through workshops to spearhead gender mainstreaming and work towards ensuring that all sectors of KCCA incorporate it in their plans and programs.

The community service Directorate analyses departmental work plans, to identify gender gaps, orient staff and stakeholders on gender budgeting and development of a Gender Action Plan.

Youth and Community Development

Over 50 per cent of the population of the city is below 18 years. In recognition, the council has developed programs for the youth that are geared towards creating awareness of the youth’s needs, empowering the youth with knowledge, skills and resources to enable them be self reliant through IGAs and contribute to development by connecting them to employment opportunities, encouraging them to participate in civic or community affairs, empowering them to participate in sporting activities, and taking up leadership roles.

Other services include raising the youth’s awareness about their roles responsibilities and life skills, raising the parents’ awareness of their roles and responsibilities regarding youth’s needs and concerns

Probation and Social Welfare

Child Care and Protection

Litters attract street kids and beggars which is an unpleasant aspect of any city development. The council has Probation Officers who are empowered to assist such children especially when they conflict with law or when their rights are infringed upon. Probation officers make inquires about the children cases to enable Court make appropriate judgment.

In order to rehabilitate and resettle street children, KCCA has set up a Transit Centre at Nsumba, Masaka Road. Secondly, KCCA has entered into dialogue with up-country Districts to induce them back to their original homes and play an active.
Five Family and Children Courts have been set up i.e. Nakawa Court, City Hall Court, Nabweru Court, Makindye Court and Mwanga II Court purposely to handle child-related cases and to ease the trauma caused in adult Courts.

Child Care and Protection

Of the 1.2m people in Kampala 51.2 % are women (2002 Population Census.) So, for the City to develop women must be developed. Women are disadvantaged because they are illiterate, poor, discriminated and their rights are violated.
Programs organized for women are geared towards empowering them with knowledge, skills and resources, so as to emancipate them, fight illiteracy, poverty and be able to participate in developmental programs like:

  1. Training e.g. in elementary business skills, leadership skills, home management, and support to income generating activities.
  2. Training e.g. in elementary business skills, leadership skills, home management, and support to income generating activities.
  3. Implementation of Functional Adult Literacy (FAL) Program.

FAL is a program which is geared towards reducing the illiteracy rate, to enable learners actively, participate in their individual development and that of their communities. It also enables learners to engage in income generating activities.
The illiteracy in Kampala is 49% for women and 23% for men. In this regard KCCA, with financial and technical assistance from the Ministry of Gender, Labor Social Development, has trained 90 FAL supervisors and 90 instructors who in have turn initiated over 100 FAL classes on Voluntary basis. On average 150 learners graduate annually at elementary level. Materials e.g. chalk boards, chalk and Primers, are bought with financial assistance from the Ministry of Gender, Labor and Social Development and distributed to FAL classes.

Credit Facilities

To enhance the management capacities and empower them, women are trained in management of Credit profitably, after which they are connected to Credit institutions, which targets such groups. Many women groups and individuals are benefiting from this opportunity, although there are those who are still finding it difficult to make profits out of credit facilities.

Waste Management

Solid waste collection and garbage management is one of the key services provided by the council.

KCCA has contracted private companies to manage solid waste collection so as to improve the cleanliness of the city. It is estimated that the per capita generation of garbage is one kilogram per day. With a population of about 1.5 million, this works out to about 1500 tons. The council can only manage to dispose of 40% - 50% of this. About 80% of this garbage is organic matter which makes it very bulky to handle.